Extreme Veteran
Posts: 312
  
| Time.
They didn't want to commit to it.
Best Case:
"Well you forgot this"
Time spent verifying
Actual issue, repair
Notify End user
...
Almost Best Case:
"Well you forgot this"
Time Spent Verifying
Wasn't in the original character record
Person forgot they never had that thing and argues with you
You tell them you are sorry and reiterate the character record didn't have it.
Person continues to argue, you send them a copy of the export
Person finally reneges and promises "never to do business with you again."
...
Bad Case:
"Hey Youse forgot my Blind Hold Purple Mace"
Respond without checking that such item was not on the character record
"Oh ya well you forgot "
You are forced to validate to prove the idiot wrong
Argue some more, waste some more time
Player demands his money back for the server transfer wants character returned to original server
He already deleted the character via suicide, you offer refund but won't offer to recreate the character
Player whines some more demands something on the original server
Player starts posting on gilroys that the gods stole his stuff and suicided his character
You renege and rebuild the character by hand on the original server from the backup
Player demands 500,000 gold for the inconvenience, you renege hoping he gets out of your hair
The player thanks you and replies, "Hey Youse forgot my Blind Hold Purple Mace"... |